Communication and Presentation Skills in SSC sector
Kategoria: BUSINESS SKILLS, Online BUSINESS SKILLS, Online SSC/GBS, Szkolenia SSC/GBS
Training carried out on individual customer’s request
1. Equip participants with professional communication and presentation techniques.
2. Enhance public speaking skills, including effective non-verbal communication.
3. Build confidence in delivering presentations to executives and board members.
4. Develop techniques for presenting effectively on camera.
5. Provide tools for handling challenging questions and maintaining engagement during presentations.
• Mastery of clear and engaging communication techniques in English.
• Improved ability to structure presentations for maximum impact.
• Enhanced skills in tone, word choice, and non-verbal cues.
• Practical experience with camera-based presentations.
• Tailored feedback and coaching for personal and professional growth.
DAY I: Foundations of Effective Communication
Module 1: Fundamentals of Professional Communication
• Key principles of clear and concise communication.
• The role of tone, pace, and pauses in delivering impactful messages.
• Identifying and avoiding common pitfalls in business presentations.
Module 2: Structuring Powerful Presentations
• Building logical and engaging presentation frameworks: introduction, body, conclusion.
• Storytelling techniques to connect with the audience.
• Using visual aids effectively.
Module 3: Mastering Non-Verbal Communication
• The power of body language: posture, gestures, and facial expressions.
• Establishing eye contact and managing stage presence.
• Understanding cultural nuances in non-verbal communication.
Module 4: Introduction to On-Camera Presentations
• Best practices for online presentations and recorded messages.
• Preparing for live and virtual meetings: setup, lighting, and attire.
• Techniques for projecting confidence and credibility on camera.
DAY II: Advanced Presentation and Public Speaking Skills
Module 5: Persuasive Communication and Influence
• Choosing the right words to persuade and motivate.
• Crafting compelling messages tailored to the audience.
• Techniques for managing difficult questions and critical feedback.
Module 6: Managing Challenging Scenarios
• Responding effectively to unexpected interruptions.
• Strategies for dealing with difficult audiences or resistance.
• Maintaining composure under pressure.
Module 7: Interactive Case Studies and Simulations
• Preparing and delivering a high-stakes presentation.
• Role-playing scenarios with tailored feedback from the trainer.
• Analysis of video-recorded presentations for improvement.
Module 8: Closing and Individual Development Plans
• Key takeaways and final reflections.
• Personalized feedback for each participant.
• Action plans for continuous improvement.
Optional Online Follow-Up Consultations
Recommended Format:
• 3-4 online sessions over two months (60-90 minutes each).
• Individual or group format based on participant needs.
• Topics: post-training progress evaluation, ongoing skill development, and specific presentation challenges.
Training carried out on individual customer’s request.
We invite you to contact us
Paulina Barwicka
tel. 22 208 28 23 | kom. 501 562 921
paulina.barwicka@adnakademia.pl