Employees of organisations operating globally, e.g. SSC/GBS that would like to hone the skills necessary to enhance the quality of their presentations, negotiations and ability to conduct effective meetings.

Presentation skills:
• Developing awareness of current skills levels — defining a base line
• Understanding how to plan, design and deliver effective presentations
• Creating excellent rapport with groups environmentally and communicatively
Negotiation Skills:
• Understanding what negotiation is — outcome orientation
• Becoming aware of different positions in negotiation and understanding how your position might affect your outcome
Meeting skills:
• Exploring meeting frames for successful meetings
• Managing groups
• Practicing negotiation in meetings

Input and presentations, interactive activities and case histories. Group and individual practice of and feedback on the skills.

Presentation, negotiation and meeting skills for global business is a 2-day practical workshop prepared and run by an international expert who is highly experienced in supporting organisations, teams and individuals. The aim of this intensive workshop is to hone the skills needed to achieve proficiency in negotiating and presenting during a meeting.

LECTURER’s profile: Communication & negotiations specialist with over 20 years’ experience working with CEOs, L&D, HR and business leads. Worked with a range of sectors from financial services to global institutions.

1. Introduction to the scope of the workshop

2. How do I show up in meetings?
• Group takes part in a meeting. Trainer analyses group interaction using a personality metric
• Feedback on patterns displayed

3. Explaining Firo-B theory with reference to group interaction and individual interaction in
previous meeting.
• Individual firo-b orientation
• Setting personal goals for the training

4. Meeting frames — linguistic techniques that can vastly improve the effectiveness of meetings
• Key objectives for effective meetings — short, relevant, inclusive
• Setting and following objectives
• Agenda, agreement, summary
• Challenging relevancy
• Group task with feedback

5. Productively managing groups.
• Tuckman model of the stages in group development

6. The principles of effective negotiation
• What is negotiation and what is it not (compare to sales)
• Purpose and objectives

7. Collaboration and Win-win
• Taking positions
• Conflict resolution
• Objection handling

8. Preparation for negotiation. Fail to prepare and prepare to fail!
• Doing your homework — preparation worksheet
• Determining common ground
• Setting BATNAS (Best alternative to a negotiated agreement) — knowing when to walk away

9. Put it into practice! Negotiation practice with feedback

10. The elements of a great presentation
• Do’s and don’ts
• Environment
• Establishing a baseline and personal objectives

11. All presentations are presenting yourself
• Self-leadership in presentations
• Voice and body language work

12. Preparation for presentations
• Using the Kolb Cycle
• golden rules of powerpoint

13. Building relationship with a group
• Starting presentations
• Use of language of agreement
• Shared values
• Group management

14. Use of story and metaphor
• Group practice

15. Training Summary

• As a closed training, exclusively for employees of your organisation or centre.