Schedule:
22.03.2024. Module 1 – The business compass in multicultural communication.
12.04.2024. Module 2 – Basics of being a leader. Self-awareness and planning life-long development.
26.04.2024. Module 3 – Building the leader’s image and authority .
10.05.2024. Module 4 – Strategic management.
23.05.2024. Module 5 – Scheduling and prioritization as the way to efficiency.
7.06.2024. Module 6 – Agility in business – antifragility and mental resilience as a fundament of modern leadership.

This training is the first stage of a programme dedicated to SSC/GBS managers.
LEVEL 1, BLOCK I of the SSC/GBS LEADERSHIP ACADEMY programme consists of six dedicated modules in the development of business (soft) competencies that belong to BLOCK I entitled Leading the self.

This is the 1st module of the whole Block in which you will learn:
Module 1 – The business compass in multicultural communication.

Each module lasts 5h and consists of a theory and a practical part. Implementation of each module in 2024 according to the following schedule:

22.03.2024. Module 1 – The business compass in multicultural communication.
12.04.2024. Module 2 – Basics of being a leader. Self-awareness and planning life-long development.
26.04.2024. Module 3 – Building the leader’s image and authority.
10.05.2024. Module 4 – Strategic management.
23.05.2024. Module 5 – Scheduling and prioritization as the way to efficiency.
7.06.2024. Module 6 – Agility in business – antifragility and mental resilience as a fundament of modern leadership.

Training will allow the participants to:
• Better understand what is the direction of supporting functions evolution
• Learn about cultural differences when doing business with different countries (including among others management style, teamwork, communication)
• Identify opportunities linked with standardization and centralization
• Apply continuous improvement approach to achieve process excellence
• Gather the knowledge needed around technology impact (with special focus on process automation)
• Discuss and brainstorm on digital threats and opportunities

A whole programme is dedicated to developing managers with up to 5 years of experience working in the SSC/GBS sector.

MODULE 1
The business compass in multicultural communication. (5 h)

The course provides information on multicultural communication with a focus on the shared services centers’ specific needs. The theoretical basis is entwined with practical examples and exercises in the course.

The work communities become increasingly diverse in both internal (teams) and external (customers) dimension and the importance of understanding the diversity competent in the workforce is crucial for effective work.

Striving toward intercultural understanding is necessary to succeed in any role, especially those requiring global networking and operations where your team will be face-to-face with customers and potential partners who may not look, speak, or act like them.

Nowadays the team members must function with a worldwide mindset and attention on adapting companies’ behaviors and services to meet local needs. The most effective way to do this is by implementing diversity and inclusion awareness into every part of your business.

Framework Programme:

1. The specificity of working in companies doing business in multicultural environments (multicultural teams, multicultural team-client relationships).

2. Managerial skills of multicultural management. Communication styles, task setting and feedback.

3. Fundamental differences: supervisor-subordinate relationship, respect for authority, perception of time and responsibility.

4. Customs, traditions, holidays, transparency, ethics.

*Programme protected by copyright. All rights reserved. Copying, reproduction and use of part or all of the information, programmes contained in the ADN Academy’s offer in electronic or other form without the author’s permission is prohibited.

• In Polish version.

• As a closed training, exclusively for employees of your organisation or centre.